Hello, all--
We are currently in the process of implementing Advanced Returns Processing (LO-ARM) and have hit a bit of a snag. Currently, as per reporting and process requirements, all of our Return orders are created with refernce to Quality Notifications (QM02 -> Notifications -> Functions -> Sales Order ->
Create Selection of Order Type -> RE).
Apparently the creation of Advanced Returns orders is not supported by QM and attempts to create Advanced Returns orders from quality notifications result in key Advanced Returns functionality being left off the resulting order document-- the order document is created, but none of the Advanced Returns functionality is included(QM02 -> Notifications -> Functions -> Sales Order -> Create Selection of Order Type -> RE2).
As the creation of Return orders from Quality Notifications is standard functionalty, I assume that we are not the only company to run into this gap, so I'd like to ask-- if you've run into this issue, were you able to resolve it? And if so, how were you able to resolve it?
Thanks very much,
Bill