I am searching for the transaction code in SAP r/3 4.6c and 6.0 that monitors the customer service performance.It might be part of a perfornance dashboard
So in other words that report show the percentage of lines and amount ,usually what was able to deliver on the requested delivery date from the customer from a certain stock situation.
P.a. a company has 200 incoming order lines on date March 20 2014 , with an amount of 65.000 $.
All lines were requested for delivery on March 21 2014
The company was able to deliver 179 from their stock right for that delivery date on the 21st. The value to be delivered on that 21st was 47.000$
21 lines were back ordered and will be delivered later than the 21st.
The customer service level for the above example is 89.5 % on lines basis
The customer service levelfor the above example is 72.3 % on value basis
Who knows that transaction code?